Terms & Conditions

General

• These Terms apply to all visitors, customers, and purchases made on our website.
• We may update these Terms at any time. Updates are effective once posted on this page.
• If you do not agree with these Terms, please do not use the website or place an order.

Products & Availability

• We make every effort to display products accurately. Colors may vary due to lighting and screen settings.
• Product availability may change without notice. We may limit quantities per order.
• Custom/pre-order units may take longer to prepare and ship (see Returns/Shipping policy for timelines).

Pricing & Promotions

• All prices are displayed in South African Rand (ZAR) unless stated otherwise.
• Prices may change at any time without notice.
• Discount codes must be applied at checkout and cannot be applied after payment is completed.
• Promotions may have limits, expiry dates, and exclusions as stated at the time of the offer.

Orders & Payment

• Orders are only confirmed once payment is successfully received and verified.
• We reserve the right to cancel/refund orders suspected of fraud, pricing errors, or stock issues.
• If an order is cancelled by us after payment, a full refund will be issued to the original payment method.

Shipping & Delivery

• Delivery timelines are estimates and may vary due to courier delays, peak seasons, or factors outside our control.
• Please ensure your delivery details are correct. We are not responsible for failed deliveries caused by incorrect information.
• Risk of loss transfers to the customer once the parcel is handed to the courier (subject to applicable laws).

Returns & Refunds

Our Returns & Refund Policy forms part of these Terms. Please review it before purchasing.

Intellectual Property

• All content on this website (images, logos, product photos, text, and design) belongs to Mattee Lush Hair unless stated otherwise.
• You may not copy, reproduce, sell, or exploit our content without written permission.

Website Use

• You agree not to misuse this website, interfere with security, or attempt unauthorized access.
• You agree not to upload harmful code, spam, or malicious content.
• We may restrict access to users who violate these Terms.