Below is our shipping and processing information. Please read carefully before placing your order.
We have a standard 48–72 hour processing time prior to shipment of all orders. This processing timeframe may change during sales or holidays.
After your order has been dispatched, delivery typically takes 2–6 working days, depending on your location and shipping method selected at checkout.
Please review the shipping methods at checkout for the most accurate estimated delivery timeframe.
International orders may be subject to customs duties/taxes requested by the postal service or carrier upon delivery/receipt of the package. These fees are determined by your country and are outside of our control.
If you’re unsure whether customs fees may apply, please contact your local customs office before placing your order.
Please ensure your shipping address is correct at checkout. We are not responsible for delivery issues caused by incorrect addresses. If you notice a mistake immediately after ordering, contact us as soon as possible so we can try to assist before dispatch.
For shipping questions, please email info@matteelushhair.co.za or message us on WhatsApp: +27 76 799 3796.