Shipping Policy — Mattee Lush Hair

Processing & Delivery Time

Processing

We have a standard 48–72 hour processing time prior to shipment of all orders. This processing timeframe may change during sales or holidays.

Delivery (After Dispatch)

After your order has been dispatched, delivery typically takes 2–6 working days, depending on your location and shipping method selected at checkout.

Please review the shipping methods at checkout for the most accurate estimated delivery timeframe.

Shipping Schedule

No shipments take place on weekends or holidays.
Working/business days are Monday–Friday (excluding observed public holidays).
If there are delays caused by couriers, weather, or high-volume periods, your parcel may take longer than the estimated timeframe.

International Orders Important

International orders may be subject to customs duties/taxes requested by the postal service or carrier upon delivery/receipt of the package. These fees are determined by your country and are outside of our control.

Mattee Lush Hair cannot calculate, control, or charge customs fees on behalf of customers.
Customers are responsible for paying any additional fees that may apply (customs, duties, taxes, or carrier charges).
No refunds will be issued for refused, abandoned, or disposed packages. Once shipped, the order is considered fulfilled and all sales are final.

If you’re unsure whether customs fees may apply, please contact your local customs office before placing your order.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delivery issues caused by incorrect addresses. If you notice a mistake immediately after ordering, contact us as soon as possible so we can try to assist before dispatch.

Need Help?

For shipping questions, please email info@matteelushhair.co.za or message us on WhatsApp: +27 76 799 3796.